Question 1

How long does a reply take?

Accepted Answer

Usually within two working days. Disputes involving money that is stuck at an operator get looked at first; partnership and press enquiries wait their turn behind them.

Question 2

Can I submit a casino complaint through this form?

Accepted Answer

While you can mention a casino issue here, we recommend using our dedicated complaint submission form at /complaints/submit for faster processing. The complaint form is specifically designed to capture the information our mediation team needs.

Question 3

Do you offer advertising or partnership opportunities?

Accepted Answer

Yes, we work with casino operators, game providers, and industry service companies on various partnership models. Select 'Partnership / Business' as your enquiry type and our commercial team will be in touch.

Question 4

I found an error in one of your reviews. How do I report it?

Accepted Answer

Thank you for helping us maintain accuracy! Select 'Content Correction' as your enquiry type and provide the URL of the page with the error plus details of what needs correcting. We investigate all reports and publish corrections promptly.

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